Kuraray America, Inc. commits to deliver products and services to our customers and to our co-workers meeting agreed upon quality requirements. “Do it right the first time” shall be the standard performance for each of us and of Kuraray America, Inc. to fulfill this stated commitment.
- The Quality Policy will be guided and enhanced by the following practices;
- Create, communicate and continually improve the effectiveness of the Quality Management System.
- Listen to our customers’ complaints and comments sensitively and respond to them with a rigorous sense of urgency.
- Have total employees involved in the continuous quality improvement process.
- Encourage all employees to actively bring forward nonconformance to the Quality Management System resolution.
- Train and educate all employees to improve our know-how of our job responsibilities.